Quality, service, and results are the foundation of our business. We use an integrated quality assurance process on each project. Along with experienced consultants, a rapid response process, and high-quality work, our quality assurance procedures boost our continued growth and we will use them on our work with your company.
“Dina’s forte is to take on seemingly impossible projects—complex manuscripts with demanding authors and super-tight deadlines—and do what it takes to get the job done, and done well, all with a calm demeanor that belies the intensity of the work involved. She is our secret asset, reserved for the most difficult, challenging projects.”
– Patricia Katayama, Acquisitions Editor, World Bank
Our Process
Orientation & Benchmarks
We begin with an orientation session with our clients, to ensure we have a clear understanding of the client’s scope of work, timeline and deliverables. Our firm uses benchmarks and regular check-in points to ensure our work is proceeding as requested, as well as to incorporate changes on an as-needed basis. We resolve queries proactively. And we review all of our work in-house prior to delivery.
Learning and Growing
In each assignment, our firm requests client feedback to ensure our work has met or exceeded expectations. Our company shares the feedback with our team to encourage growth and responsiveness.
